Technical Associate Remote Support jobs in Gurgaon at Genpact

Technical Associate – Remote Support - ITO033256

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Inviting applications for the role of Technical Associate – Support

Responsibilities

Providing initial remote technical software & hardware support to clients

Consistently interacting with customer and supervisors to have the issue solved

Analyzing problems/situations, understanding problem impact on client business

Applying problem solving techniques

Responding to client queries, providing timely resolutions to client issues

Maintaining the highest client happiness

Maintaining positive client relationships even in severe situations

Logging all related activities for each customer query and handling client data securely

Respond to requests for technical assistance in person, via phone, electronically

Follow service desk procedures

Performing problem management and end-to-end problem ownership

Identify and bring up situations requiring urgent attention

Make sure the process conformity and SLAs are accomplished.

Minimum Qualifications

Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field.

Preferred Qualification:Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.

Must have a technology and service desk background

Multitasking skills.

Confirmed work experience as operations supervisor

In-depth knowledge of performance metrics

Experience/understanding of ITIL methodology

Preferred Skills:Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Niche know how on Databases, Windows, Network, Active Directory, Virtualization

Customer facing experience

Job: Technical Associate

Primary Location:India-Gurgaon

Education Level:Bachelor's / Graduation / Equivalent