Technical Associate – Remote Support - ITO033256
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Technical Associate – Support
Responsibilities
Providing initial remote technical software & hardware support to clients
Consistently interacting with customer and supervisors to have the issue solved
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining the highest client happiness
Maintaining positive client relationships even in severe situations
Logging all related activities for each customer query and handling client data securely
Respond to requests for technical assistance in person, via phone, electronically
Follow service desk procedures
Performing problem management and end-to-end problem ownership
Identify and bring up situations requiring urgent attention
Make sure the process conformity and SLAs are accomplished.
Minimum Qualifications
Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field.
Preferred Qualification:Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.
Must have a technology and service desk background
Multitasking skills.
Confirmed work experience as operations supervisor
In-depth knowledge of performance metrics
Experience/understanding of ITIL methodology
Preferred Skills:Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Niche know how on Databases, Windows, Network, Active Directory, Virtualization
Customer facing experience
Job: Technical Associate
Primary Location:India-Gurgaon
Education Level:Bachelor's / Graduation / Equivalent
Ongoing Master Skills List Operations Job Category Full Time
0 to 3 Years 
Salary not disclosed 
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Gurgaon
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