Genpact jobs - Technical Associate Remote Support

Technical Associate Remote Support

Genpact
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Technical Associate – Remote Support - ITO033256

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Technical Associate – Support 

Responsibilities
Providing initial remote technical software & hardware support to clients
Consistently interacting with customer and supervisors to have the issue solved
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining the highest client happiness
Maintaining positive client relationships even in severe situations
Logging all related activities for each customer query and handling client data securely
Respond to requests for technical assistance in person, via phone, electronically
Follow service desk procedures
Performing problem management and end-to-end problem ownership
Identify and bring up situations requiring urgent attention
Make sure the process conformity and SLAs are accomplished. 

Minimum Qualifications
Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field. 

Preferred Qualification:Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.
Must have a technology and service desk background
Multitasking skills.
Confirmed work experience as operations supervisor
In-depth knowledge of performance metrics
Experience/understanding of ITIL methodology 

Preferred Skills:Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Niche know how on Databases, Windows, Network, Active Directory, Virtualization
Customer facing experience 

Job: Technical Associate

Primary Location:India-Gurgaon

Education Level:Bachelor's / Graduation / Equivalent

Ongoing Master Skills List Operations Job Category Full Time

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Genpact
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Genpact recruiting Technical Associate Remote Support Experienced(Fresher) candidates candidates nearby Gurgaon,.Genpact vacancies for Technical Associate Remote Support is recruited through Written-test, Face to Face Interview etc.
Genpact Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Technical Associate Remote Support position in Genpact. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Genpact recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Genpact and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Genpact and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Genpact and near your city and get a secured career.