Spectra Technovision India Pvt. Ltd. jobs - Technical Associate - Software Support

The primary job roles and responsibilities of a Technical Associate - Customer Success include:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal

The major skills and competencies required for this role include:

• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Good listening and problem solving skills
• Customer service experience and a customer-centric attitude