Technical Associate u2013 L1.5 - Remote Support jobs in Hyderabad at Genpact

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worldu2019s biggest brandsu2014and we have fun doing it. Now, weu2019re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Technical Associate u2013 L1.5 Support

Responsibilities

Providing initial remote technical software & hardware support to clients
Consistently interacting with customer and supervisors to have the issue solved
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining the highest client happiness
Maintaining positive client relationships even in severe situations
Logging all related activities for each customer query and handling client data securely
Respond to requests for technical assistance in person, via phone, electronically
Follow service desk procedures
Performing problem management and end-to-end problem ownership
Identify and bring up situations requiring urgent attention
Make sure the process conformity and SLAs are accomplished.

Qualifications we seek in you!

Minimum Qualifications

Minimum of a Bachelor's degree in related field Preferably in Computer Science, Information Systems, or related field.

Preferred Qualification

Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.