Integral Ad Science jobs - Technical Client Services Engineer

Technical Client Services Engineer

Integral Ad Science
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 4
Applications: 2
Openings: 1

Job Description

Purpose

To manage day-to-day technical queries, investigations and issues, maintaining subsequent technical relationships with internal and external IAS customers through to resolution.
Apply in-depth knowledge of IAS implementations with API/Platform/Publisher clients across the full product suite and reduce overall time-to-resolution for assigned tickets.

Scope

Ad Delivery & Trafficking
  • Tag-related issues, implementation concerns, data feeds, reporting
  • Custom format support - native, .write/.append, IAS_adpath
  • Tags not previewing for testing - test environment blocked by campaign parameters, whitelisting the test environment (IP, URL)

Investigative
  • Debug reported delivery discrepancies
  • Ads serving against unsafe content based on applied blocking parameters
  • Low viewability and or measured rates - test page, supported environments (MRAID, OMID, VPAID, etc),JS not used
  • PMI campaign issues: not live, incorrectly enabled, IAS not tracking required details

Information Requests
  • Extracting information you can’t access in the platform but that is easy to pull from the database. Examples: a list of IDs from a team, finding out if a PMI ID is mapped etc
  • Pulling and reviewing performance data on request to ensure proper delivery & ultimately improving client performance
  • Escalating technical product needs and opportunities to TCS Product Specialist team
  • Requesting level 2/3 support from C2E for high profile cases and or customers
  • Custom Reports (Note: Some of these requests will reduce over time as CRB is updated)
  • Adhoc insights needed to make traffic decisions or investigate possible issues
  • Sitelet reports & keyword targeting reports (failed by kw)
  • Request for Logs: more in depth data for troubleshooting (ie did IAS serve on risky site, impression discrepancies etc)
  • Corey/Sheldon custom reports (targeting tickets)


Experience
  • Bachelor's degree or equivalent
  • Proficiency in Excel, SQL, and/or JavaScript a plus
  • Up to 2 years of experience working with customers to help them achieve their desired outcomes; ideally in a customer support, ad ops, technical services, or business operations/program management capacity
  • Excellent written, verbal and listening communication skills
  • History of collaborating effectively within cross-functional teams is a plus


About Integral Ad Science

Integral Ad Science (IAS) is the global market leader in digital ad verification, offering technologies that drive high-quality advertising media. IAS equips advertisers and publishers with both the insight and technology to protect their advertising investments from fraud and unsafe environments as well as to capture consumer attention, and drive business outcomes. Founded in 2009, IAS is headquartered in New York with global operations in 18 offices across 13 countries. IAS is part of the Vista Equity Partners portfolio of software companies. For more on how IAS is powering great impressions for top publishers and advertisers around the world, visit integralads.com.

Equal Opportunity Employer

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

Job Particulars

Role Others
EducationOther Course
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id400716
Job Category Others
StateMaharashtra
Country India

About Company

Integral Ad Science
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