Description:
JOB DISCRIPTION
• The Technical Consultant is responsible for steering clients through an implementation of ServiceNow and platform integration. The ideal candidate will be proficient in communicating with technical and non-technical users and stakeholders, as well as establishing a cooperative relationship that delivers the best fit the unique needs of their business.
RESPONSIBILITIES
• Working with project Manager on the Development and customization tasks
• Guiding customers through project to best suit their needs
• Responsible for scoping project requirements and deliverables with client
• Pinpointing project elements that are out of scope of established requirements
• Developing interfaces, platform automation and data delivered by a team of consultants
• Coordinate with team of consultants to deliver a cohesive solution
• Managing quality of service throughout project and upon completion
• Communicating issues and risks to appropriate team members
• ServiceNow configuration like Configuring Application UI, Customizing workflow configuration etc..
KNOWLEDGE AND EXPERIENCE - REQUIRED
• Experience 4-8 years’ experience of ServiceNow solution implementation.
• Must have Implementations experience of 4-5 on ITSM Service Implementations.
• Experience on 4-5 ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects.
• Experience on 4-5 ServiceNow CMDB asset management.
• SNMP Discovery expertise to implement, troubleshoot, and develop discovery for network, storage, and other non-server devices into ServiceNow
• Experience working with on projects Implementation in ITOM module.
• Experience working in Agile projects
• ServiceNow certifications are highly beneficial
• Strong familiarity with
o JavaScript, HTML, AJAX, CSS, HTTP, REST/SOAP,
o Developing complex solution via Business Rules
o Access Control Rules
o Script Includes, Script Action, Client Scripts
o UI Actions, UI Scripts, UI Macros and UI Policy
o Data Policy and data management
o Import Sets/Transform Maps
o Web Services
o Glide Record, Glide AJAX,
o Workflows and Workflow designers
o JSON, Encryptions Plugin, SSO
o maintaining schedules and troubleshooting issues.
• Working knowledge of project methodologies including Agile
• Working knowledge of SIM and SAIF practices
• Active working knowledge of Web Services
• Knowledge of LDAP, VPN, and SSL components
• Ability to clearly communicate to both technical and non-technical stakeholders
• Excellent testing and debugging skills Strong history of problem solving
• Working knowledge of common ServiceNow applications and ecosystem
• Working knowledge of Web Services and other integrations
The list below outlines the list of activities to be executed by the full-time resource, working with DXC CMDB & Discovery Operations Teams
• Maintain health of Cis
o Missing Attributes
o Management of data certification tasks
o Follow ups/Integrity checks/Data quality
o Prep & Training for data certification
• Enhancement Requests
o Assistance with management of enhancement Requests for CMDB
• Discovery and error analysis
o Work with Discovery Administrator to drive down daily discovery errors and “red” & “yellow” CIs
o Review CI Relationship between Cis
• Testing
o Help with testing to ensure no impact to CMDB or Discovery as a result of CMDB or other changes
o Testing changes to CMDB do not impact operational ITSM processes (INC, CHG, PRB)
• Help identify CMDB Defects:
• CMDB Form not behaving as intended
• CMDB Notifications not sent properly
• CMDB Security not working as planned
• CMDB Business rules and client scripts not working as intended post implementation, etc.
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