Hands on experience (administration and maintenance) on Cisco Voice Products like :
Cisco Call Manager
Unity Voice Mail
Cisco Voice Gateways (( H.323,MGCP,SIP)
Cisco IP Enterprise Contact Center Express (UCCX)
Cisco IP Enterprise Contact Centers Enterprise (UCCE) – Optional
ICM , PG , IVR – Optional
Basic awareness of ITIL framework and familiarity with ITSM Tools (like
Remedy/HPSM/Clarify etc ) .
Good Troubleshooting and analyzing skills with out of the box thought process
Excellent customer handling skills
Excellent communication and interpersonal skils
Positions will require to work in rotational shifts to support 24 * 7 operations /project
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