Responsibilities and Duties
Good exposure to social media tools and technologies
Understanding of knowledge management principles
Excellent networking and relationship-building skills
Fluent English Communication Skills
Determine the needs of end users of technical documentation
Study product samples and talk with product designers and developers
Work with technical staff to make products easier to use and thus need fewer instructions
Organize and write supporting documents for products
Standardize content across platforms and media
Gather usability feedback from customers, designers, and manufacturers
Revise documents as new issues arise
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