ServiceMax jobs - Technical Customer Support Engineer

Technical Customer Support Engineer

ServiceMax
experience 1 to 4 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Role Summary

The Technical Customer Support Engineer will be acting as the first point of contact for all ServiceMax Customers who will help to understand the customer issue and take next course of appropriate actions.

Principal Duties and Responsibilities include, but are not limited to:
  • Analyse the issue raised by the customer on their own or connect with customer in case of any further details needed.
  • Collaborate with respective functional teams during the process of analyzing customer issue raised.
  • Debug the issues raised in case of product implementation or customization issues.
  • Assess the business impact of customer issue raised and update the stakeholders about such impact.
  • Extend support services by participating in resolution of issue tickets and change requests.
  • Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities.
  • Represent ServiceMax customer support team and manage client relationship for respective product customers.
  • Creating Knowledge articles and peer review of articles for resolved customer issues.
  • Continuous management and upkeep of Customer SLA’s.
  • Meet the CSAT score as per the company standards.

Required Qualifications And Skills
  • 3 – 5 years of experience in providing technical product support solutions for customers.
  • Salesforce Application/ ServiceMax product experience is mandatory
  • Bachleor’s Degree in Information Technology, Science.
  • Strong experience with technologies supporting SFDC, SaaS applications, including XML, Web Services, HTML, Java and JavaScript
  • Strong customer interfacing skills
  • Strong presentation skills with ability to effectively present his/her point of view to a variety of audiences
  • Strong communication skills, both written and verbal
  • Ability to work in a globally distributed team environment, liaising with on-site teams and customers
  • Ability to work independently and be a self-starter
  • Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment

Good To Have Skills
  • 1 or more years of exposure to Field Service domain or experience supporting/implementing Field Service applications

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

ServiceMax


Ready to be part of a winning team of ServiceMax ?

Who is Servicemax? We are a company of innovatorsthinkers and doers who care passionately about changing the world. How? By rethinking the massive and growing industry that keeps our world running — field service. There are more than five million field technicians in the US and tens of millions across the globe. The machines and equipment we use every day — in our homes, at our offices, in hospitals and just about everywhere — need to be installed, fixed and serviced, and these field technicians are tasked with keeping our worlds and the world running every single day.

From employee friendly benefits, to weekly lunches, company sponsored events and awesome coworkers, we pride ourselves in creating an environment and culture that inspires our employees to be the best they can be.

We are on a mission... to revolutionize Field Service, through our product, our customers and most importantly, our employees.

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experience 1 to 4 Years
locationBangalore
salary Salary not disclosed
1 month ago
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ServiceMax recruiting Technical Customer Support Engineer Experienced(1 to 4 Years) candidates candidates nearby Bangalore,.ServiceMax vacancies for Technical Customer Support Engineer is recruited through Written-test, Face to Face Interview etc.
ServiceMax Company recruits a lot of Experienced(1 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Technical Customer Support Engineer position in ServiceMax. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the ServiceMax recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of ServiceMax and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of ServiceMax and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in ServiceMax and near your city and get a secured career.