Pegasystems jobs - Technical Documentation Specialist

Technical Documentation Specialist

Pegasystems
experience 3 to 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 1
Applications: 5
Openings: 1

Job Description

Meet Our Team

GCS India Knowledge Services locally known as the Minerva Team is a group of passionate individuals with a growth-mindset who collaborate cross functionally to deliver best-in-class content and achieve information effectiveness. Our team is obsessed with quality troubleshooting documentation, videos and forum discussions aimed at Pega professionals across the globe.

Picture Yourself At Pega

At Pegasystems Global Client Support you will have a plethora of opportunities to not only utilize your skills but also learn more and do more! Build for Change is our motto and is loved and adopted by all at Pega.

What You'll Do At Pega

At GCS India Knowledge Services team you will have the opportunity to work with some of the most dynamic personalities across the globe. Your core responsibilities are the following:
  • Forum Moderation – Help clients find solutions faster
  • Troubleshooting documentation – Edit Support Articles (SAs) generated from Support Cases
  • Creative Information Communication – Empower GCS Teams with product knowledge and accelerated technologies with Information campaigns and enablement programs.

Who You Are

You are a collaborative individual and a excellent communicator. You love helping clients get answers through troubleshooting documentation and forum moderation. You are a technical writer, a self-starter who has the desire to consistently learn, grow and challenge the status

What You've Accomplished

  • 3-5 years of experience as a technical writer, editor, or content developer with concrete experience framing troubleshooting documentation.
  • Experience managing content projects, through collaboration with teams across the globe
  • Excellent written and oral communication skills
  • Ability to translate complex concepts into concrete actions.
  • Ability to multi-task in a dynamic environment
  • Experience driving complex projects independently
  • Ability to provide creative solutions to difficult problems
Pega Offers You

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment

Job Particulars

Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id382873
StateKarnataka
Country India

About Company

Pegasystems
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