Technical Solution Consultant - Service jobs in Bangalore at Hewlett Packard Enterprise

Technical Solution Consultant - Servicenow Custom Application Developer

Bangalore, Karnataka

Education and Experience Required:

Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore),etc.) or equivalent experience. BA/BS or equivalent experience preferred.
3-5 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.

Knowledge and Skills:

Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support.
Partners frequently with the Sales Pursuit team.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability to lead resolution activities with escalated customers.
Ability to contribute to technical action plans.
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

At Hewlett Packard Enterprise, quality is everyone’s responsibility and it’s accelerating time to value. We are committed to continually improving and meeting requirements by embedding quality in everything we do. We earn customers’ trust by delivering exceptional experiences through partnering, innovation, and a bias for action.

Gurgaon

Delhi

Kolkata

Noida

Bangalore

Hyderabad

Mumbai

HR Jobs in Gurgaon

Insurance Consultant Jobs in Gurgaon

Apprentice Food Production (Cookery) Jobs in Gurgaon

Information Technology & Electronic System Maintenance Jobs in Gurgaon

Tailor/ dress designer Jobs in Gurgaon