Deepija Telecom Pvt. Ltd. jobs - Technical Solution Engineer

Technical Solution Engineer

Deepija Telecom Pvt. Ltd.
experience Fresher
salary 15,000 - 20,000 Per Month
qualification
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Posted: 1 Year ago
Views: 2
Applications: 3
Openings: 1

Job Description

Job description

1.Understanding customer requirements and design optimized solutions.

2. Technical solution discussion based on existing telecom products.

3. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

4. Deliver solution service and support to end-users using phone call or via remote connection or over the Internet.

5. Offer alternative solutions where appropriate with the objective of retaining customers and clients' business.

6. Organize ideas and communicate oral messages appropriate to listeners and situations.

7. Follow up and make scheduled call backs to customers where necessary.

8. Stay current with system information, changes, and updates

Skills and Knowledge Qualification

1. Proper phone etiquette.

2. Ability to speak and write clearly and accurately.

3. Demonstrated proficiency in typing and grammar.

4. Knowledge of relevant software computer applications and equipment.

5. Knowledge of customer service principles and practices.

6. Effective listening skills.

7. Willingness to co-operate with others and work to the greater good.

8. Multi-tasking capabilities.

9. Should be able to prepare and give presentations.

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id883111
Job Category Tech Support
Locality Address Madhapur
StateTelangana
Country India

About Company

Who We Are? 

 

Deepija Telecom is a product-based company and a market leader in Telecom Applications. Deepija has proved its leadership be it premises-based solutions or Hosted/ Cloud Telecom Solutions. The ConVox suite of applications includes Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, IVR, and many other solutions with the latest communication technologies. These solutions are integrated with leading CRMs like SalesForce. We believe that every business irrespective of its size should be able to utilize all call center features. We are a premier provider of call center solutions, comes with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities, and ConVox provides expert guidance and robust implementations to our customers.

We put our values into everything we do. Deepija Telecom Pvt. Ltd. has following core values. 

  • Trust 
  • Customer Success 
  • Innovation 
  • Equality 
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