Sendinblue jobs - Technical Support Analyst

Technical Support Analyst

Sendinblue
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

At SendinBlue we serve more than 100,000 clients in 6 different languages all over the world. As a Tech Support

Analyst you’ll be responsible for making sure they get the best help possible when they face technical challenges.

Responsibilities
  • Analyse and fix technical issues reported by the Customer Care Team (level 1).
  • Set and monitor the SLAs (response time, quality of the answers etc).
  • Provide the right tools and create the process to ensure the best quality Tech support.
  • Work with the Technical Managers and the Product Owners to categorise and prioritise the tech tickets.
  • Work with the tech team to track status of product fixes, feature requests, and provide consolidated updates to the customers.
  • Actively work with the other Tech Support Team members, discuss the feedbacks and drive improvements in the current process.
  • Be the point of Escalation for the Customer Care to report concerns on support quality or timelines, or for critical issues needing immediate attention.

Skills Required
  • Bachelor's degree in Computer Science, Engineering or a related field with 1-2 years of experience in SAAS products.
  • Knowledge about API method’s (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX).
  • Knowledge on DBs? (Required) (MySQL/MSSQL/Oracle, Mongo would be preferred)
  • Knowledge about JSON/XML(Required)Knowledge about logs or how do you read logs? (Required)
  • Good to have knowledge on any one monitoring tool.
  • Knowledge on any web developer tool (Inspect element). (Required)
  • Knowledge of basic terminal commands? (Required) (like: cd, grep, cat mv, rm etc)
  • Empathy for our clients and ownership in solving their issues.Excellence in bug troubleshooting,
  • KPIs and SLA management.In-depth knowledge of customer service principles and practices is a must.
  • Clear reporting to the senior leadership.
  • Very good english and strong communication skills, as well as a dedicated work ethics are a must.

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Sendinblue
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Sendinblue recruiting Technical Support Analyst Experienced(Fresher) candidates candidates nearby Noida,.Sendinblue vacancies for Technical Support Analyst is recruited through Written-test, Face to Face Interview etc.
Sendinblue Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Noida, can apply for Technical Support Analyst position in Sendinblue. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Sendinblue recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Sendinblue and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Sendinblue and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Sendinblue and near your city and get a secured career.