Technical Support Analyst/Sr. Technical Support Associate jobs in Bangalore at Black And White Business Solutions

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!
Candidates Currently located in Bangalore only can apply.
WE'RE Hiring for Customer Support / Technical Support ( Voice) International and Domestic Process with TOP BPO MNC's in Various Domain

HUGE HIRING! Immediate Joining
Any Graduate / UG / 10+2 / Diploma/ B.E/B.Tech / B.Sc / BCA / BBA/Bcom /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd
Shift : Rotational Shifts / UK / USExperience: Freshers / Experience

Sal: Fresher 15k to 20k

Experience : upto - 32k
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Rotational Shifts
Designation: Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
Customer :
Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Hospital Billing / Physician billing
JOB Role :
Engaged in handling calls of Enterprise & different business units (Internal & External)Provide World Class Customer Service.

End to Transaction of Reports.

Need to maintain Accuracy in Reports.Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

Excellent verbal and written communication skills

Providing Voice support to Internal and External End Users.

The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users.

Perform problem cause analysis

Resolve customer queries and achieve customer delight.

Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity, and analysis.