Black And White Business Solutions jobs - Technical Support Analyst /Sr.Technical Support Associate

Technical :
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

JOB Role :

• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.
Skills Required :

• Should be flexible with rotational Shifts
• Excellent English Communication Skills
• Only Graduates
• Minimum 1-8 year of experience in Network / Technical support mandatory .

For more quires Call:
Contact : HR Pooja @ Email-- Required Candidate profile
One day interview process -
Desired Candidate Profile
* Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work.* only graduates can appear . * Should be flexible with rotational shift.

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