Black And White Business Solutions jobs - Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support

Immediate Joining 

Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization

Shift : Rotational Shifts / UK / US

Experience: Freshers / Experience 

Sal: Fresher 15k to 20k

Experience  : Salary upto - 32k
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift  / Rotational Shifts 

Customer :
Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling /  Hospital Billing / Physician billing
Technical Support :
Designation: Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support 

JOB Role :
Engaged in handling calls of Enterprise & different business units (Internal & External)Provide World Class Customer  Service.

End to Transaction of  Reports.

Need to maintain Accuracy in  Reports.

Ability to work effectively in a team environment Pleasant, professional, and courteous personality skillsExcellent verbal and written  communication skills

Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.

Perform problem cause analysisResolve customer queries and achieve customer delight.

Ability to Identify  Opportunity and Implement Process ImprovementsHas technical experience and skills in the areas of problem determination, creativity, and analysis.

Required Candidate profile
One day interview process - Freshers can apply  

Desired Candidate Profile  
* Possess good communication skills, both oral and written 

*Have a good attitude - should be committed to the work.

* Any graduates can appear or 10+2, 10+3 Pass out 

* Should be flexible with rotational shift. 

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