PricewaterhouseCoopers - Service Delivery Center PwC SDC jobs - Technical Support - Associate

Line of Service:Advisory

Industry/Sector:Not Applicable

Specialism;Managed Services

Management Level:Associate

Job Description & Summary

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.

Work Experience : 3- 5 years

Work Location : Banglore , India

Educational Qualification : Any degree/B.E/B.TECH/MCA/M.E/M.TECH /M.S

The Salesforce Associate is expected to be able to help our client with answering queries, resolving issues, incidents and providing best practice where required. The candidate will also work on requests for changes and enhancements. The candidate will be expected to have a good knowledge and hands on experience of Salesforce Administration & Customization.

• Associate who has experience in SFDC Support Development.
• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals etc.
• Salesforce Customization – Apex, Triggers, Lightning (Good to Have)
• Should be good in database technologies, with knowledge of Salesforce SOQL and ability to write queries.
• Able to understand and analyze customer business processes and Functional Specification.
• Should have experience in salesforce Reporting and Dashboard.
• Good knowledge on Salesforce Import Wizard, Data Loader.
• Basic knowledge on Salesforce Einstein Analytics.
• Good communication skills and ability to interact with external teams or clients.
  

The candidate is expected to be able to work independently and as part of a team.

Minimum Years Of Experience:3 Year(s)

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Certification(s) Preferred

• Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant
  
  

Preferred Knowledge/Skills

• Should be able to work on SFDC configurations, customizations.
• Effectively troubleshoot and properly document customer’s support issues.
• Adherence to processes and defined service levels in respective service areas.
• Resolution of incidents/problems for the client.
• Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.
• Work and communicate with clients on the status and issue seamlessly
• Good knowledge of Salesforce CRM, Sales Cloud, Service Cloud, Lightning UI & Data Loader.
• Good Knowledge in understanding the functional side of the salesforce client application.
• Customer-facing experience & Good general IT skills.
• Experience of working in a Support environment.
• Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations;
• Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs;
• Developing and analyzing corporate compliance programs;
• Understanding program construction, monitoring and auditing, emphasizing the management of internal risk assessments and investigators;
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)