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Innthink jobs - Technical Support Associate

Technical Support Associate

Innthink
location
Delhi
experience 0 to3 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 5 Years ago
Applications:
Openings: 1

Job Description

The Technical Support Associate role is responsible for providing 1 st line support to users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.

Roles And Responsibilities
  • Provide Training to our new clients and support to our existing clients.
  • Manage and progress client support through visits, emails and calls.
  • Document problems and activity and solution for each case. Also, Communicate the status of issues to clients and to the CRM team.
  • Identify high priority customer issues and escalate to appropriate team members, including management.
  • Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
  • Update users and change permissions within the CRM.
  • Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.

Job Particulars

Role  BPO / Customer care
Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 391417
Job Category Diploma , Tech Support
State Delhi
Country India

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innthink
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