Innthink jobs - Technical Support Associate

Technical Support Associate

Innthink
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 7
Openings: 1

Job Description

The Technical Support Associate role is responsible for providing 1 st line support to users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.

Roles And Responsibilities
  • Provide Training to our new clients and support to our existing clients.
  • Manage and progress client support through visits, emails and calls.
  • Document problems and activity and solution for each case. Also, Communicate the status of issues to clients and to the CRM team.
  • Identify high priority customer issues and escalate to appropriate team members, including management.
  • Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
  • Update users and change permissions within the CRM.
  • Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id391417
StateDelhi
Country India

About Company

innthink
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