Technical Support Associates jobs in Kolkata at Vision Call Services Pvt Ltd

Being a part of the team and characterizing your job as a technical support associate and technical support executive, you should be productive to comprehend and investigate the client’s worries available to come back to work and offer them the organization's yearly administration plan and programming to purchase. You should be speedy in gathering the objective by getting more transformations of offers.

Job responsibilities:

Take Inbound Calls (US) associated with computers
Engagement of customers telephonic-ally to know about the computer related issues
Proper address of customer’s issues with windows laptops and MAC devices
Troubleshooting the issues instantly related to error codes or black screen

As a part of technical support team, you are expected to:

Provide recommendation to get technical help with easy steps handling inbound calls
Convert a random caller to a permanent customer offering him immediate support through soft selling skills

Job Details:

6 Working Days
Shift Timings: Night shift (US) 8:30 PM to 5:30 AM
Salary Credit Date: 10th of every month
Increment : After 6 months(based on your performance)
Referral and Joining Bonus
Unlimited Incentive
Spot Joining

You are an eligible candidate for the post if:

You have 1 year of experience in International Outbound/Inbound tech process
Experience to take payments and pitch the plan with closing of a sale
Knowledge of troubleshooting technical issues related to computer, printer, broadband, Router, antivirus, Email issues, MAC etc
Experience in taking PPC Calls

Vision Call Services (VCS) is an expert center represented considerable authority in offering unrivaled IT, BPO and KPO outsourcing services. With the center expect to improve organizations, nullify land boundaries, overcome any issues among clients and organizations, Vision Call Service was established on fifteenth Feb 2011. Gifted operators, energetic work, and extraordinary tolerance have helped us to gain its stripes with uncountable fulfilled clients. We have worked with various customers and offered fulfilling result which is the means by which we have earned a recognized spot of being the main name in this industry.

Being a piece of this industry for quite a long time has helped us to fill the insufficient and offer precisely what our customers are searching for. With the unmatched services offered by our group, we have watched incredible change in organizations. Our outrageous devotion to our customers and enthusiasm to offer fulfilled outcome support the whole procedure alongside operational efficiencies. We are accessible for organizations crosswise over geologies and wish to expand our services in different pieces of the world in the coming years.

Bangalore

Kolkata

Delhi

Pune

Gurgaon

Ahmedabad

Chennai

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