Technical Support Engineer 2 jobs in Bangalore at DELL

Technical Support Engineer 2

Bangalore, India

Roles and responsibilities :

Opening, updating and reporting on customer cases opened through VxRail ticketing system.
Apply basic technical support skills to handle customer incidents and case resolution
Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
Validate technical information and issues early warnings and shares information as needed.
As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required

Essential Skills :

Must have a strong understanding of VMware technical environments (storage & virtualization) and minimum 3-4 years technical experience in Storage and virtualization
vSAN knowledge is an added advantage
Experience in a technical and/or customer support setting is mandatory
Excellent business communication skills: understands how to communicate to customers
Quick learner, passion to challenge cutting edge technology
Can work in high-pressure environment
3-4 years of matching experience required

Education: Bachelor’s Degree preferred or matching work experience

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