Technical Support Engineer 2

DELL
Experience : 3 to 4 Years
Education : Any Graduate
Location : Bangalore
Job Role : Others
Posted on 06 Jan 20
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Job DescriptionLast Date 06 Mar 20
Technical Support Engineer 2
Bangalore, India

Roles and responsibilities :

  • Opening, updating and reporting on customer cases opened through VxRail ticketing system.
  • Apply basic technical support skills to handle customer incidents and case resolution
  • Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
  • Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
  • Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
  • Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
  • Validate technical information and issues early warnings and shares information as needed.
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required

Essential Skills :

  • Must have a strong understanding of VMware technical environments (storage & virtualization) and minimum 3-4 years technical experience in Storage and virtualization
  • vSAN knowledge is an added advantage
  • Experience in a technical and/or customer support setting is mandatory
  • Excellent business communication skills: understands how to communicate to customers
  • Quick learner, passion to challenge cutting edge technology
  • Can work in high-pressure environment
  • 3-4 years of matching experience required

Education: Bachelor’s Degree preferred or matching work experience
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Dell does not have any policy of demanding money from candidates for attending interviews or for providing job offers. Genuine job openings in Dell are posted on the Dell career website and any job applications received by Dell will be reviewed and taken forward on merit based on the requirement within the company. The general public is hereby cautioned not to respond to or interact with any individual/entity who/which issues any emails/letters making demand for money from people on the pretext of being called for interviews/employment in Dell. Dell is not in any way connected/associated with such emails/letters, and therefore, cannot be held liable for the actions of either the perpetrators or the victims. Any person dealing with such individual/entities shall do so at his/her/their own risk and Dell shall not be responsible for any loss/injury arising therefrom. The public in general are also advised not to be attracted or lured by any communications that solicits payment and promises for interviews/employment.
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