Fortinet jobs - Technical Support Engineer 3

Technical Support Engineer 3

Fortinet
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Job Description

Key Responsibilities:
  • To provide direct technical support via the phone and web based systems to our customers and
partners though-out the EMEA Region.
  • Investigate and resolve the most complex technical issues involving Fortinet products
  • Reproduction of customer environments on lab equipment in order to find solutions or report
issues to R&D
  • Work closely with R&D departments to resolve product issues
  • Manage & resolve technical cases escalated from other support levels
  • Creation of technical documentation and bulletins to improve internal and external knowledge
base
  • Take initiatives and ownership of the problem to drive for results
  • Act as Subject Matter Experts on designated Fortinet products
  • Provide internal advanced training to support staff on SME products
Skills And Attributes Requirements
  • Expert knowledge of data networking protocols, specifically TCP/IP, routing and switching
  • Strong experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
  • Administrator level working knowledge of Windows, Linux or Unix skills an advantage
  • Experience with VMware and/or other virtualization technologies an advantage
  • Good understanding of Web application concepts, security and vulnerabilities
  • Excellent troubleshooting and problem solving skills
  • Good knowledge of a scripting language such as Perl, Python, Ruby, Expect or bash, in order to be
able to collect, parse and analyze data
  • Excellent customer handling skills, with ability to handle urgent situations professionally.
  • Strong English communication skills, oral & written, with additional languages being an asset.
Educational And Experience Requirements
  • 8 years or more experience
  • Minimum of a BS or BA degree required.
  • Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent
combination of training and experience
  • Advanced knowledge of English (written and spoken) other languages are an advantage

VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

Fortinet
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Fortinet recruiting Technical Support Engineer 3 Experienced(0 to 3 Years) candidates candidates nearby Bangalore,.Fortinet vacancies for Technical Support Engineer 3 is recruited through Written-test, Face to Face Interview etc.
Fortinet Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Technical Support Engineer 3 position in Fortinet. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Fortinet recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Fortinet and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Fortinet and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Fortinet and near your city and get a secured career.