Fortinet jobs - Technical Support Engineer 3

Technical Support Engineer 3

Fortinet
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 3
Openings: 1

Job Description

Job Description

Key Responsibilities:
  • To provide direct technical support via the phone and web based systems to our customers and
partners though-out the EMEA Region.
  • Investigate and resolve the most complex technical issues involving Fortinet products
  • Reproduction of customer environments on lab equipment in order to find solutions or report
issues to R&D
  • Work closely with R&D departments to resolve product issues
  • Manage & resolve technical cases escalated from other support levels
  • Creation of technical documentation and bulletins to improve internal and external knowledge
base
  • Take initiatives and ownership of the problem to drive for results
  • Act as Subject Matter Experts on designated Fortinet products
  • Provide internal advanced training to support staff on SME products
Skills And Attributes Requirements
  • Expert knowledge of data networking protocols, specifically TCP/IP, routing and switching
  • Strong experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
  • Administrator level working knowledge of Windows, Linux or Unix skills an advantage
  • Experience with VMware and/or other virtualization technologies an advantage
  • Good understanding of Web application concepts, security and vulnerabilities
  • Excellent troubleshooting and problem solving skills
  • Good knowledge of a scripting language such as Perl, Python, Ruby, Expect or bash, in order to be
able to collect, parse and analyze data
  • Excellent customer handling skills, with ability to handle urgent situations professionally.
  • Strong English communication skills, oral & written, with additional languages being an asset.
Educational And Experience Requirements
  • 8 years or more experience
  • Minimum of a BS or BA degree required.
  • Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent
combination of training and experience
  • Advanced knowledge of English (written and spoken) other languages are an advantage

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id510300
StateKarnataka
Country India

About Company

Fortinet
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