Fortinet jobs - Technical Support Engineer 3

Technical Support Engineer 3

Fortinet

Bangalore

0 to3 Years

Salary not disclosed

Job Description

Key Responsibilities:

To provide direct technical support via the phone and web based systems to our customers and

partners though-out the EMEA Region.

Investigate and resolve the most complex technical issues involving Fortinet products
Reproduction of customer environments on lab equipment in order to find solutions or report

issues to R&D

Work closely with R&D departments to resolve product issues
Manage & resolve technical cases escalated from other support levels
Creation of technical documentation and bulletins to improve internal and external knowledge

base

Skills And Attributes Requirements

Expert knowledge of data networking protocols, specifically TCP/IP, routing and switching
Strong experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
Administrator level working knowledge of Windows, Linux or Unix skills an advantage
Experience with VMware and/or other virtualization technologies an advantage
Good understanding of Web application concepts, security and vulnerabilities
Excellent troubleshooting and problem solving skills
Good knowledge of a scripting language such as Perl, Python, Ruby, Expect or bash, in order to be

able to collect, parse and analyze data

Excellent customer handling skills, with ability to handle urgent situations professionally.
Strong English communication skills, oral & written, with additional languages being an asset.

Educational And Experience Requirements

8 years or more experience
Minimum of a BS or BA degree required.
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent

combination of training and experience