Trane jobs - Technical Support Engineer - BMS

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Responsibilities

• Support software application users with technical assistance in the areas of user permissions, remote access, application questions, application usage and defect resolution
• Use software tools for user requests management, progress tracking and knowledge retrieval
• Develop technical expertise for assigned products and general knowledge of all Digital products
• Perform root cause analysis and defect resolution

Contribute to standard work and templates

Qualifications

Minimum requirements:

• Bachelor’s degree in science, technology, engineering, or similar field
• Excellent command of English. Excellent communication skills, both written and oral
• Quickly identify problems through investigative techniques
• Demonstrated ability to meet short- and long-term deadlines
• Strong customer service focus and ability to keep a positive demeanour under stress
  

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share a passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.