Black And White Business Solutions Pvt Ltd jobs - Technical Support Engineer/Customer Support Executive

Dear all,

Looking out for Technical Support Engineer/Customer Support Executive. 

One day interview Process - Reporting timings 10:00 to 3:30 
Requirements :
Shifts : Rotational & Day Shifts with two-way transport
Salary: up to 4.5L PA
Rounds of Interview: HR, VNA, Operations (Briefing would be taken Care)
Process :
Customer Service L1 : ( Pilot Process - B2B Process)

Job Responsibilities

• Engaged in handling calls of Enterprise & different business units (B2B)

• Provide World Class Customer Service.

• End to Transaction of Reports.

• Need to maintain Accuracy in Reports.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality

• Excellent verbal and written communication skills

• Strong administrative skills: organized, efficient and versatile

• Customer service approach to dealing with people at all levels internal and external

Technical Service : ( Hardware & Networking / Telecom / Technical Programs - B2B Process) 
Job Responsibilities

• Technical Service desk or technical call centre experience is necessary.

• Disciplined, systematic problem-solving skills required.

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008

• Microsoft environment knowledge (desktop & server).

• Have some level of technical understanding of the products building up a desktop service.

• Experience from the desktop environment.

• Understanding and experience of the change management process

required skills:

• Good Communication Skills

• Graduate / Under Graduate / Fresher or  Experience can apply