Dear all,
Looking out for Technical Support Engineer/Customer Support Executive.
One
day interview Process - Reporting timings 10:00 to
3:30
Requirements :
Shifts : Rotational & Day
Shifts with two-way transport
Salary: up to 4.5L PA
Rounds of
Interview: HR, VNA, Operations (Briefing would be taken
Care)
Process :
Customer Service L1 : ( Pilot Process -
B2B Process)
Job Responsibilities
Engaged in handling calls of Enterprise & different business units (B2B)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
Strong administrative skills: organized, efficient and versatile
Customer service approach to dealing with people at all levels internal and external
Technical
Service : ( Hardware & Networking / Telecom / Technical Programs
- B2B Process)
Job Responsibilities
Technical Service desk or technical call centre experience is necessary.
Disciplined, systematic problem-solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of the change management process
required skills:
Good Communication Skills
Graduate / Under Graduate / Fresher or Experience can apply
