RANDSTAD INDIA PRIVATE LTD jobs - Technical support Engineer International voice

Technical Support Engineer International Voice

RANDSTAD INDIA PRIVATE LTD
experience 0 to 1.5 Years
salary 2,70,000 - 3,00,000 Per Year
qualification
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Posted: 5 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

  • We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
  • Designation: Associate Software Engineer
  • Level: L0 (Help Desk Engineer)
  • International voice 
  • Free Pick up and Drop
  • Rotational Shift and off
  • Salary: Upto 3LPA
  • Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES
  • Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
  • Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
  • Receiving customer calls and logging tickets in ITSM tool.
  • Event management for the tickets, following up with internal teams, customers and vendors.
  • Responsible in meeting resolution SLA.
  • Prepare reports - daily/weekly/monthly reports.
  • Follow up with customers to ensure issue has been resolved.
  • Follow standard help desk procedures
  • Routing calls / cases to respective teams Skill based routing

Job Particulars

EducationBCA, BE/B.Tech
Who can applyFreshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id92229
Job Category Tech Support
StateKarnataka
Country India

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