ResBird Technologies Private Limited jobs - Technical Support Engineer

RESPONSIBILITIES:

Technical Support Engineer is responsible for providing Technical Support at subscriber location. The Engineer has to ensure user at subscriber location should not get any Technical problems and if they face Technical problem then he has to close in minimum timeframe. Responsible for all type of S/W, H/W and Networking Installation.

·         Receiving complains of Technical problems from the users thru phone/email/personally, on receiving Technical complain respond immediately over the phone or via remote tools or attend at user desk and solve the problem within set timeframe.

·         Usually Engineer will be deputed at the designated location only and will be attending the call of the user based at the location however if any call comes from subscriber’s other location he has to do visit and attend the call for other locations

·         Scope of Maintenance Service at Subscriber Location 

o System support - Installation of hardware and software as required by subscriber

o Incident/Problem/Change Management of Production Systems - Includes replacement of existing systems with new standards and versions

o Third Party co-ordination - Coordinate with third parties for equipment and software which is faulty and under warranty or otherwise

o Data backup and verification - Ensure daily full data backup process is successful and test restoration once a month in temporary location

o Anti-virus / Spyware - Ensure all systems are updated with latest corporate Antivirus Software & its pattern files and clean if infected

o Documentation - Document any system installation (Hardware/Software) and related process.

o Asset Control and Inventory - Maintain and update asset inventory & Asset transfer shall be documented

o Monthly support call logs - A copy shall be sent every month to the Subscriber’s IT controller of the region

o General support and maintenance call-outs - The Service Provider shall comply with the response times set by the subscriber

DELEGATION PROCEDURE:

If the Engineer not able to solve the problem then he has to take the help from local Team Leader or from the Subscriber’s IT team.

BASIC COMPETENCE LEVEL:

• Minimum Qualification: 10+2 / Diploma Certificate course In Computers Hardware maintenance would be desire as additional qualification.
• Minimum Experience of 1 year of Experience in Field of Maintenance of Hardware and Software of Computers.