42Gears Mobility Systems jobs - Technical Support Engineer

Education: - BE/ BTech

Experience: 0-2 years

Location: - Bangalore, Karnataka

Role: - Technical Support Engineer

Role Description:-

We are looking for a Technical Support Engineer with a keen ambition to work in a fast-paced, customer-focused environment. We want an energetic and ambitious youngster who is ready to take ownership of Customer issues/queries, who loves to learn, contribute to a high-performance team.

Responsibilities:-

• Support customers via Email, Phone, Chat, and remote tools.
• Reproduce customer issues on in house devices and raise it with Engineering team
• Follow up with customers and provide regular updates on reported issues
• Work closely with other teams whenever required
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learnings for reuse.
• Participate in technical communications within the internal Support Team to share best practices and learn about new technologies.
• Focus on area of technical specialization and attend technical trainings.

Qualifications:

• Excellent verbal and written communication skills; ability to explain technical terms/concepts to customers in simple terms.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high-stress situations.
• Basic understanding of Software development life cycle and bug life cycle.
• Strong understanding of all mobile device platforms and mobility terminology.
• Knowledge of current mobile device trends in the market.
• Flexible to work a 9-hour shift (day/night).
• Prior experience in supporting mobility products is a plus.
• Strong aptitude for learning new technologies, technical concepts quickly, and understanding how to utilize them in a customer-facing environment.
• The logical approach to problem-solving.

Candidate Prefered

• Candidates with Excellent communication skills only preferred.
• Candidates with more than 2.5 years of experience are not acceptable.