Technical Support Engineer jobs in Bangalore at Technospacio tech Solution Pvt. Ltd

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Technospacio tech Solutions.Pvt.Ltd.

Technospacio creates a cheering and collaborative ambiance for aspiring Small and Medium Enterprises in India. Enterprise would need to grow! Enterprise's that dream big start out company to provide detail organization needs.

OUR PRODUCTS:

TIME & ATTENDANCE

The software monitors the accurate timing of the entry and exit of the employees.

PAYROLL SOFTWARE

The payroll system is embedded with the time & attendance to get the results.

VISITOR MANAGEMENT

Visitor management software is the vital part of security management system.

ACCESS CONTROL

Access Control ensures the security of the small, medium or large company.

GUARD TOUR

Software in order to observe and scrutinize the overall performance of the guard.

STUDENT ATTENDANCE

Software which is fully automated control of both students and teachers attendance.