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Technical Support Engineer

Technospacio tech Solution Pvt. Ltd
Freshers
10,000 Per Month
Posted on 03 Dec 18
Job DescriptionLast Date 01 Feb 19
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Type

Interview Type

Face to Face Interview

Company Description

Technospacio tech Solutions.Pvt.Ltd. 

Technospacio creates a cheering and collaborative ambiance for aspiring Small and Medium Enterprises in India. Enterprise would need to grow! Enterprise's that dream big start out company to provide detail organization needs. 

OUR PRODUCTS: 

TIME & ATTENDANCE
 

The software monitors the accurate timing of the entry and exit of the employees. 

PAYROLL SOFTWARE 

The payroll system is embedded with the time & attendance to get the results. 

VISITOR MANAGEMENT
 

Visitor management software is the vital part of security management system. 

ACCESS CONTROL
 

Access Control ensures the security of the small, medium or large company. 

GUARD TOUR 

Software in order to observe and scrutinize the overall performance of the guard. 

STUDENT ATTENDANCE 

Software which is fully automated control of both students and teachers attendance. 


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