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Technical Support Engineer

AgilitySmart Pvt Ltd
0.5 to 2 Years
1,80,000 - 3,60,000 Per Year
Job is expired
Posted on 07 Feb 19
Job DescriptionLast Date 22 Feb 19

  • Support engineers address customer queries .
  • These professionals answer incoming phone calls from customers and troubleshoot technical problems.Major support component is Mobile application followed by web.
  • In addition to addressing customer inquiries, related to usages of application, concerns and suggestions, associated to performance and transaction completion need to be addressed. 
  • They find solutions to problems with the products and help customers work through technical difficulties. 

Job duties may include:

  • Filing reports regarding product problems
  • Researching technical issues
  • Managing and processing customer orders
  • Walking customers through solutions
  • Reviewing product change requests
  • Learning about product updates and new technologies
  • Support engineers also report defects or offer suggestions for product improvement. 
  • Through their investigations, support engineers contribute to product knowledge and help make future technical support easier. 
  • Additional responsibilities may include taking action to resolve problems, troubleshooting, answering phones calls, and responding to e-mails.

Required Experience, Skills and Qualifications

  • Degree Level Bachelor's degree.
  • Degree Field(s) Engineering, computer science or other technical field.
  • Certification Preferred but not mandatory.
  • Experience: 6 Months to 2 year Exp.or
  • training with product or service being supported.

Job Type

Interview Type

Written-test, Face to Face Interview, Telephonic Interview

Company Description
AgilitySmart provides industry solutions to clients range from technology startups to Logistics and Shipping companies, Oil and Gas industry, Energy and Utilities, Retail and eCommerce, Travel and Tourism and retail firms.
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