AgilitySmart Pvt Ltd jobs - Technical Support Engineer

• Support engineers address customer queries .
• These professionals answer incoming phone calls from customers and troubleshoot technical problems.Major support component is Mobile application followed by web.
  
• In addition to addressing customer inquiries, related to usages of application, concerns and suggestions, associated to performance and transaction completion need to be addressed. 
• They find solutions to problems with the products and help customers work through technical difficulties. 
  

Job duties may include:

• Filing reports regarding product problems
  
• Researching technical issues
  
• Managing and processing customer orders
  
• Walking customers through solutions
  
• Reviewing product change requests
  
• Learning about product updates and new technologies
  
• Support engineers also report defects or offer suggestions for product improvement. 
  
• Through their investigations, support engineers contribute to product knowledge and help make future technical support easier. 
  
• Additional responsibilities may include taking action to resolve problems, troubleshooting, answering phones calls, and responding to e-mails.
  

Required Experience, Skills and Qualifications

• Degree Level Bachelor's degree.
  
• Degree Field(s) Engineering, computer science or other technical field.
  
• Certification Preferred but not mandatory.
  
• Experience: 6 Months to 2 year Exp.or
  
• training with product or service being supported.