Technical Support Engineer

ARRIS International Limited
Experience : 2 to 3 Years
Education : Any Graduate, BE/B.Tech
Location : Bangalore
Posted on 03 Jul 19
Job DescriptionLast Date 01 Sep 19
Technical Support Engineer - (19000820)

Primary Location: APAC-India-Karnataka-INDBEN-Bengaluru

Job: Engineering

  • Support and mentor and provide technical guidance to the L1 engineers
  • Ensure proper case documentation and closure
  • Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
  • Ability to work independently
  • Ability to deal highly complex technical issues confidently
  • Good problem solving and decision-making skills
  • Ability to understand and analyse complex issues along with troubleshooting skills 
  • Ability to communicate clearly and effectively with clients, vendors, and peers
  • Excellent Interpersonal, written & verbal communication skills
  • Self-driven, proactive, hardworking, team-player
  • Encourages and accepts feedback
  • Exposure of handling international customers 

Roles & Responsibilities:
  • Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engg.
  • Strong networking background
  • Must participate in 7x24 rotation
  • CCNA – Must or higher knowledge, CWNA, CWSP would be a Plus
  • Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
  • A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
  • knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
  • Wireless Access Points
  • Wireless Client Associations
  • Wireless Controllers
  • A very good understanding of RF transmissions & antenna behaviour
  • knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
  • Hands on experience on protocol analysers tools such as Wireshark, Ethereal
  • Good knowledge in reading and interpreting event and debug logs
  • Properly escalating unresolved issues to the next level of support
  • Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
  • Troubleshooting of complex networking related issues in a Wireless TAC environment 
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
At ARRIS, we are redefining connectivity. We partner with the world’s leading Service Providers and Enterprises to provide core-to-edge network innovation, constant connectivity that meets consumer demands and cost-effective, scalable solutions that enable them to succeed. CommScope is joining forces with ARRIS to accelerate a vision to shape the communications networks of the future. The combined company will provide additional value and benefit to our customers, partners and other key stakeholders through greater technology, solutions and employee talent, with broader access to new and growing markets.
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