Black And White Business Solutions jobs - Technical Support Engineer

Greetings from Black and White,

Dear applicants,

HIRING FOR TECHNICAL SUPPORT ENGINEER.

Candidates with 1 - 4+ years of experience can apply.

Candidates with excellent technical Knowledge can apply.

'ONLY GRADUATES'

Location : Bangalore

About Job openings  

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment.

• Responding to client support requests for desktop, data, and server management

• Troubleshooting hardware and software issues.

• Installing and upgrading operating systems and computer software

• Traveling to the clients location or connecting via a remote link.

• Support for standard software issues (Isolate system issues) diagnose standard software
  issues and report hardware issues to respective Supplier.

• Installation / configuration / Troubleshooting of e-mail clients