Black And White Business Solutions jobs - Technical Support Engineer

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

We are looking out for Immediate Joiners

English And Hindi is Mandatory.

Roles and Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with customers.

Desired Candidate Profile

• Graduate / Under Graduate
• Fresher & Experience can apply.
• Salary up to 29000 take home.

Perks and Benefits

• Day Shifts
• Fixed Saturday & Sunday off
• Attractive incentives
  
  

  
  

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