Ceequence Technologies jobs - Technical Support Engineer

Technical Support Engineer

Ceequence Technologies

Bangalore

3 to4 Years

Salary not disclosed

Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma

Job Description

Hiring for Tech Support Engineer ( SQL Database)

Exp : 3- 5 yrs

Edu : BE/B.Tech

Work Location : Mahadevapura

Timings : 5:30 pm - 3:30 am

Job Requirements

Exp in SQL Databases & basic network configuration, Complex problem-solving.
Ability to diagnose & address application issues.
Provide support to customers through online remote sharing sessions, email, phone and chat mediums.
Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills.
Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal team.
Should be able to write technical help documents regarding the company's in-house software testing product.
Provide prompt and accurate feedback to customers.
Interact with various internal teams such as engineering and facilitate communication between customers and other teams.
Escalate issues within the desired timeframe (Escalation SLAs) to the seniors.
Provide reliable, ongoing communication to customers, managing expectations around delivery, resulting in strong, positive relationships with our customers.

Job Particulars

Role

Education Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma

Who can apply Experienced (3 to4 Years)

Hiring Process Face to Face Interview

Employment Type Internship / Projects

Job Id 553093

Job Category Core Technical , Internship , Diploma , BSc/BCA/BBM

State Karnataka

Country India

About Company

Ceequence Technologies

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