CloudHPT BIOS India Private Limited jobs - Technical Support Engineer

Technical Support Engineer

CloudHPT BIOS India Private Limited
experience Fresher
salary 25,000 - 30,000 Per Month
qualification
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Posted: 5 Years ago
Views: 7
Applications: 0
Openings: 5

Job Description

  • Identify, diagnose, and resolve level one problems for users, personal computer software and hardware, district network, the Internet and new computer technology in our call center environment, communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution over the phone and via remote desktop/connection software
  • Set up and assist in the configuration of end-user PC desktop hardware, software and peripherals.
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems and mainframe, e-mail, internet, and local-area network access problems.
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Manage incoming incidents and tickets in a timely (SLA Bound) fashion.
  • Escalation of incidents if not resolved in a timely fashion.


Job Particulars

EducationBCA, BE/B.Tech, BSc, MCA
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id120155
StateKarnataka
Country India

About Company

BIOS Middle East, established in 2002, is a Managed Service & Cloud Provider that is headquartered in Dubai, UAE. We aim to give our 300 plus customers the capabilities they need to become cloud enabled and successful with their digital transformations. To do this we provide; managed services and cloud solutions with 24x7x365 support backed by a measurable SLA.

Our solutions include; Managed Services, Security-as-a-Service, Infrastructure-as-a-Service, Disaster Recovery-as-a-service, Managed Multi-cloud across our cloud, CloudHPT, AWS and Azure and most recently Blockchain-as-a-Service.

Our Mission: To help our customers consume IT in a better way so that they can free up; time, money and resources so they can focus on the ‘business of improving and running their business’.


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