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Technical Support Engineer

IBM
Experience : Freshers
Education : BE/B.Tech
Location : Bangalore
Per Month: Rs. 15,000 - Rs. 40,000
Posted on 13 Aug 19
Job DescriptionLast Date 12 Oct 19




• 0 to 4 years of experience with good communication skills 
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible. 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to handle various tasks or projects with changing priorities.  
• Time management and prioritization skills.  
• Utilize available time efficiently in order to achieve effective and efficient results 
• Ability to assemble a complete and accurate problem/symptom description of reported issues. 
• Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns. 
• Ability to listen to and work with customers in real-time to resolve issues. 
• Knowledge in commercially standard software applications and major desktop operating systems. 
• Awareness of basic networking concepts and technologies. 
• Ability to identify basic hardware parts and aware of basic hardware concepts 
• User-level familiarity with at least one e-mail client - Outlook, Notes etc. 
• Questioning skills /probing skills, as relevant to the issue and level of the caller. 
• Find an opportunity and implement process improvements 
• Ability to meet a set of defined account agent productivity measurement 
• Flexibility around working in shifts 
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed International Business Machines in 1924.

IBM produces and sells computer hardware, middleware and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. IBM is also a major research organization, holding the record for most U.S. patents generated by a business (as of 2019) for 26 consecutive years. Inventions by IBM include the automated teller machine (ATM),the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, the UPC barcode, and dynamic random-access memory (DRAM). The IBM mainframe, exemplified by the System/360, was the dominant computing platform during the 1960s and 1970s.

IBM has continually shifted business operations by focusing on higher-value, more profitable markets. This includes spinning off printer manufacturer Lexmark in 1991 and the sale of personal computer (ThinkPad/ThinkCentre) and x86-based server businesses to Lenovo(in 2005 and 2014, respectively),and acquiring companies such as PwC Consulting (2002),SPSS (2009),The Weather Company(2016),and Red Hat (2019). Also in 2015, IBM announced that it would go fabless, continuing to design semiconductors, but offloading manufacturing to GlobalFoundries.
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