IBM jobs - Technical Support Engineer

Technical Support Engineer

IBM
experience 0 to3 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
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Applications:
Openings: 1

Job Description

Key tasks include:
  • Specializing in analyzing complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers.
  • Providing technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills.
  • Responsible for writing knowledge articles, performing causal analysis, contributing to service metrics, and focusing on defect prevention activities resulting in high customer satisfaction results.
  • Providing recommendations for improvements to existing technical support tools, procedures, and processes.
  • Contributing relevant and timely content to improve client self-sufficiency.
  • Contributing to department attainment of organizational objectives and high customer satisfaction.
  • Being available to be on-call on a rotating basis throughout the year

We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.


Required Technical and Professional Expertise
  • At least 3 years of experience in Managing Client Expectations/Satisfaction
  • At least 3 years of experience in Problem Determination/Resolution
  • Network diagnostic skills using utilities like dig, traceroute, mtr and others
  • Industry certifications related to Kubernetes technologies
  • Lambda or OpenWhisk
  • Softlayer API
  • Knowledge of Cloud Foundry and/or PaaS
  • Analytical with good attention to detail and excellent follow-through.
  • Knowledge of container technology and Kubernetes container orchestration
  • Knowledge of Cloud Foundry and/or PaaS
  • Bachelor’s degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
  • Passion for customer care and customer satisfaction.
  • Previous experience in a customer facing technical support role
  • A successful track record in developing and managing customer relationships.
  • Strong communication and soft skills

Preferred Technical and Professional Expertise
  • None

Job Particulars

Role 
Education BCA, BE/B.Tech, BSc, Any Graduate
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 473061
State Karnataka
Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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