IBM jobs - Technical Support Engineer

Technical Support Engineer

IBM
experience 0 to 3 Years
salary Salary not disclosed
qualification
Read More...
Posted: 2 Months ago
share this job
save job
Job is expired

Job Description

Key tasks include:
  • Specializing in analyzing complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers.
  • Providing technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills.
  • Responsible for writing knowledge articles, performing causal analysis, contributing to service metrics, and focusing on defect prevention activities resulting in high customer satisfaction results.
  • Providing recommendations for improvements to existing technical support tools, procedures, and processes.
  • Contributing relevant and timely content to improve client self-sufficiency.
  • Contributing to department attainment of organizational objectives and high customer satisfaction.
  • Being available to be on-call on a rotating basis throughout the year

We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.


Required Technical and Professional Expertise
  • At least 3 years of experience in Managing Client Expectations/Satisfaction
  • At least 3 years of experience in Problem Determination/Resolution
  • Network diagnostic skills using utilities like dig, traceroute, mtr and others
  • Industry certifications related to Kubernetes technologies
  • Lambda or OpenWhisk
  • Softlayer API
  • Knowledge of Cloud Foundry and/or PaaS
  • Analytical with good attention to detail and excellent follow-through.
  • Knowledge of container technology and Kubernetes container orchestration
  • Knowledge of Cloud Foundry and/or PaaS
  • Bachelor’s degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
  • Passion for customer care and customer satisfaction.
  • Previous experience in a customer facing technical support role
  • A successful track record in developing and managing customer relationships.
  • Strong communication and soft skills

Preferred Technical and Professional Expertise
  • None

VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
Similar Jobs
Technical Support Engineer
42GEARS MOBILITY SYSTEMS
experience 0 to 3 Years
locationBangalore
salary Salary not disclosed
1 year ago
Quick Apply
Technical Support Engineer
BLACK AND WHITE BUSINESS SOLUTIONS
experience 0 to 4 Years
locationBangalore
salary 15,000 - 25,000 Per Month
1 day ago
Quick Apply
Technical Support Engineer
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 12,000 - 18,000 Per Month
17 days ago
Quick Apply
Technical Support Engineer
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 15,000 - 30,000 Per Month
20 days ago
Quick Apply
Technical Support Engineer
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 15,000 - 25,000 Per Month
4 days ago
Quick Apply
experience 0 to 3 Years
locationBangalore
salary 15,000 - 25,000 Per Month
1 day ago
Quick Apply
experience Fresher
locationBangalore
salary 20,000 - 25,000 Per Month
1 year ago
Quick Apply
experience 0 to 3 Years
locationBangalore
salary 20,000 - 25,000 Per Month
18 days ago
Quick Apply
International Technical Support Engineer
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 15,000 - 30,000 Per Month
19 days ago
Quick Apply
experience Fresher
locationBangalore
salary 22,000 Per Month
4 days ago
Quick Apply
experience 0 to 2 Years
locationBangalore
salary 22,000 Per Month
8 days ago
Quick Apply
experience 0 to 3 Years
locationBangalore
salary 22,000 Per Month
1 year ago
Quick Apply
experience 0 to 3 Years
locationBangalore
salary 15,000 - 30,000 Per Month
18 days ago
Quick Apply
Customer Support
BLACK AND WHITE BUSINESS SOLUTIONS
experience 0 to 0.5 Years
locationBangalore
salary 12,000 - 15,000 Per Month
1 day ago
Quick Apply
BPO International
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 15,000 - 25,000 Per Month
1 day ago
Quick Apply
International BPO Voice Process
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 15,000 - 18,000 Per Month
1 day ago
Quick Apply
experience Fresher
locationBangalore
salary 13,000 - 16,000 Per Month
2 days ago
Quick Apply
experience 4 Years
locationBangalore
salary 13,000 - 16,000 Per Month
2 days ago
Quick Apply
experience 0 to 3 Years
locationBangalore
salary 13,000 - 16,000 Per Month
2 days ago
Quick Apply
Customer support Associate
BLACK AND WHITE BUSINESS SOLUTIONS
experience Fresher
locationBangalore
salary 15,000 - 20,000 Per Month
3 days ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (1647) Admin (222) Agriculture and Dairy (23) Bartender (0) Architect (247) Beauticians / Spa (235) Bouncer (1) BPO / Customer care (3537) Caretaker / Nanny (22) Carpenter (29) Cashier (3) Cleaner / Washer (46) Construction / Laborer (57) Content Writer (988) Counsellor (237) Cook / Chef (499) Data Analytics (5) Data Entry / Back Office (1966) Delivery (898) Design / Animation (1639) Digital marketing / SEO (1423) Draughtsman/Draftsman (2) Doctor / Physician (146) Driver (86) Electrician (108) Engineer (2481) Engraver (5) Event Planner (11) Fire Fighter (10) Fitter (97) Gardener(Mali) (1) Ground Staff (133) Hospitality Executives (1234) Housekeeping (189) HR (2749) Insurance Consultant (41) IT - Mobile Developer (535) Lab Technician (71) IT Hardware Engineer (257) IT Software-Engineer (6159) Language Translator (2) Legal (26) Librarian (0) Mechanic (503) Management Trainee (509) Media / Journalism (335) MIS Executive (11) Moulder (0) Nurse (214) Nutritionist / Dietician (5) Operations (137) Office Assistant / Helper (202) Operator / Machinist (239) Packager (13) Painter (6) Pharmacist / Medical Rep (207) Photographer / Videographer (43) Physiotherapist (9) Plumber (8) Research/JRF/SRF (324) Receptionist / Front Office (480) Retail / Store Executive (567) Rigger (1) Sales / Marketing (6796) Security / Guards (36) Sports Trainer (1) Tailor/ dress designer (165) Teacher (490) Tool & Die Maker (1) Tourist Guide (0) Trainer (61) Waiter / Steward (26) Ward Boy (3) Warehouse Executive (13) Welder (82) Others (3595)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

IBM recruiting Technical Support Engineer Experienced(Fresher) candidates candidates nearby Bangalore,.IBM vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
IBM Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with BCA, BE/B.Tech, BSc, Any Graduate are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Technical Support Engineer position in IBM. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IBM recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of IBM and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of IBM and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IBM and near your city and get a secured career.