IBM jobs - Technical Support Engineer
Technical Support Engineer
0 to3 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Key tasks include:
We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
- Specializing in analyzing complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers.
- Providing technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills.
- Responsible for writing knowledge articles, performing causal analysis, contributing to service metrics, and focusing on defect prevention activities resulting in high customer satisfaction results.
- Providing recommendations for improvements to existing technical support tools, procedures, and processes.
- Contributing relevant and timely content to improve client self-sufficiency.
- Contributing to department attainment of organizational objectives and high customer satisfaction.
- Being available to be on-call on a rotating basis throughout the year
We are a global team, so communication skills (both verbal and written) are critical as well as flexibility to work with team members in other time zones.
Required Technical and Professional Expertise
- At least 3 years of experience in Managing Client Expectations/Satisfaction
- At least 3 years of experience in Problem Determination/Resolution
- Network diagnostic skills using utilities like dig, traceroute, mtr and others
- Industry certifications related to Kubernetes technologies
- Lambda or OpenWhisk
- Softlayer API
- Knowledge of Cloud Foundry and/or PaaS
- Analytical with good attention to detail and excellent follow-through.
- Knowledge of container technology and Kubernetes container orchestration
- Knowledge of Cloud Foundry and/or PaaS
- Bachelor’s degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
- Passion for customer care and customer satisfaction.
- Previous experience in a customer facing technical support role
- A successful track record in developing and managing customer relationships.
- Strong communication and soft skills
Preferred Technical and Professional Expertise
- None
Job Particulars
Education
BCA, BE/B.Tech, BSc, Any Graduate
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
473061
Job Category
BSc/BCA/BBM , Tech Support
State
Karnataka
Country
India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles- Accountant |
- Architect |
- BPO / Telecaller |
- Tech Support |
- Content Writer |
- Fashion Designer |
- Data Entry |
- SEO / Social Media |
- HR / Admin |
- Engineer(Core,Non-IT) |
- Sales Executive |
- Management Trainee |
- Design / Animation |
- Teacher / Trainer |
- Delivery Executive |
- Chef / Cook |
- Counsellor |
- More Roles
Jobs By Cities- Ahmedabad |
- Bangalore |
- Chennai |
- Delhi |
- Hyderabad |
- Kolkata |
- Mumbai |
- Pune |
- Noida |
- Gurgaon |
- Chandigarh |
- Panaji |
- Patna |
- Bhopal |
- Ahmednagar |
- Bhubaneshwar |
- Pondicherry |
- Mohali |
- Jaipur |
- More Cities
Save & Update More
