IBM jobs - Technical Support Engineer

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.


Your Role and Responsibilities
Who you are:

The team works in a fast-paced and highly collaborative environment, so communication is key. Our team works with strategic technologies such as Red Hat OpenShift, Kubernetes, Operators with the Operator Lifecycle Manager and open source software.

In this role, you will have the opportunity to continually grow your skills in the thriving world of software containers, integrate and apply open-source technologies, and work & lead in a supportive, collaborative and fun environment. We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced, highly collaborative environment. Members of our team work with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.

What you’ll do:

Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Cloud Integration organization, supporting products IBM DataPower Gateway, API Connect, IBM App Connect, or IBM Aspera on multiple operating systems, virtual, and cloud.



Required Technical and Professional Expertise

• Overall 4 years to 9 years of IT experience
• Experience in UNIX/Linux operating system
• Experience in 3-tier web service architecture
• Scripting skills, such as Perl, Ruby, Python
• Knowldge in Java & Java Script
• Basic skills in database server (MySQL) administration
• Knowledge in XML technologies including DTD, XSLT, XPATH, XSD and XQuery
• Ability to troubleshoot and identify the root cause of issues
• English language skills including read, write and speak
• Communication and customer focus skills – be able to understand customer problems and articulate current status to customers

Preferred Technical and Professional Expertise

• Existing knowledge of or interest in relational database management systems
• Practical experience with Linux (development, support or administration)
• Excellent communication and collaboration skills to operate effectively in a global engineering and support environment
• Analytical and problem solving/decision making skills
• Immediate skills for an outstanding candidate include a strong understanding in container technologies, Kubernetes, Cloud skills, Networking protocols and C programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
• Good command of English