Responsibilities: 1. Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. 2. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). 3. Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. 4. Work is reviewed periodically by Supervisor or Team Lead. Education and Experience Required: 1. Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education. Knowledge and Skills: 1. Excellent skills in both written and verbal communication. 2. Experience in customer facing role either remote or face to face. 3. Good knowledge with application support 4. Problem solving skills. 5. Accuracy in data entry. 6. Excellent fluency in language to be supported. 7. Experience in a phone based remote role, e- support, e-chat or similar. 8. Familiarity with computer technology. 9. Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems . 10. Understands internal processes and tools. 11. Knowledge of Knowledge Management Systems and appropriate documentation to the system. 12. Flexible to work in rotational shifts 24x7Pay: 2.7 LPA for freshers
Night Shift Allowance Cab will be provided for to & fro.
A Leading Enterprise applications, integration solutions and Global Consulting company in India, with State of Art development center in Bangalore, offers wide range of technology solutions in ERP, CRM, SCM space, providing solutions across industry horizontals and verticals for Fortune 500 companies. Globally spread with offices in India, UK, USA-ASAP Info Systems is the first SIEBEL Consulting Partner from India.