Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, and service delivery.
Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by the Supervisor or Team Lead.
1.Full-time Graduates with min 15 years of education (10+2+3 \ 10+3+3). Excellent communication skills with 0-3 Years of work experience in IT Technical Support/Service Desk is preferred
2. Flexible to work in any shifts including night shifts.
3. Freshers can also apply
Knowledge and Skills:
Articulate in excellent written and verbal communication skills.
Experience in customer-facing role either remote or face to face.Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Demonstrated problem-solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone-based remote role, e- support, e-chat, or similar.
Familiarity with computer technology.
Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.