Job Description: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities: Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).Begin to proactively assist customers to avoid or reduce problem occurrence.Work is often reviewed by Supervisor or Team Lead.
A Leading Enterprise applications, integration solutions and Global Consulting company in India, with State of Art development center in Bangalore, offers wide range of technology solutions in ERP, CRM, SCM space, providing solutions across industry horizontals and verticals for Fortune 500 companies. Globally spread with offices in India, UK, USA-ASAP Info Systems is the first SIEBEL Consulting Partner from India.