Technical Support Engineer jobs in Bangalore at Tuebora Software Private Limited

Technical Support Engineer

Location: Bangalore

1 Position

Experience: 3-4 Years

Responsibilities :

Proactively provide design and deployment services in a manner that will result in outstanding customer satisfaction
Provide high quality service and leadership to align with customer goals and requests in a prompt manner
Mentor and train customers on Tuebora Products
Interact and collaborate with other internal teams such as engineering and support as required to facilitate addressing any escalated issues
Contribute to and use knowledge base repository of deployment best practices

The Ideal Candidate :

Should have an experience of around 3-4 years’ of providing technical support for a software product
Must have provided IAM solution support for at least 5 years
Comfortable with Unix and Windows Server operating systems
Must be proficient with Javascript and HTML
Must have knowledge of Active Directory Group Policy creation and maintenance
Must have knowledge of AD, LDAP, IAM, SSO, SAML
Should be familiar with enterprise level active directory deployments and configurations
Must be very familiar with not just IAM solution but technology stack as well, including:
Deployment of solutions in multi-tier environments
Deployment in Cloud environments like AWS, Azure, GCP and other
Understands concepts like Clustering, HA and Fail-over
Must be familiar with one or more monitoring tools – monitoring system resources and activities
Should have provided support to US and European clients
Must be very familiar and have dealt in the past with the challenges and requirements around hosting and managed services/support

Desired :

Having authored or possessing the ability to author Knowledge Base articles is a huge plus
Working experience with SaaS is a plus

The co-founders of Tuebora in their past lives were key employees at Aveksa, a pioneer in the IAM space (recently acquired by RSA). Sanjay Nadimpalli was the Director of Engineering; Prasad Bhamidipati was the Product Architect and Ashish Jhunjhunwala was the primary developer of the Access Certification module at Aveksa. They not only shaped and built a pioneering IAM platform, but also got to work directly with many customers of all sizes and in all verticals.