Technical Support Engineer jobs in Bangalore at Varite India Pvt. Ltd.

Technical Support Engineer

Varite India Pvt. Ltd.

2 - 7 years

Bengaluru

WHAT THE CLIENT DOES?

They believe that software has the power to unlock new opportunities for people and our planet. They look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Their compute, cloud, mobility, networking and security offerings form a digital foundation that powers the apps, services and experiences that are transforming the world.

WHAT WE DO?

VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.

HERE'S WHAT YOU'LL DO:

As a Technical Support Engineer, you will be providing support to customers, using client's products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Skills Required/Essential Functions:

Resolve customer's issues via the telephone, email or zoom session
Reproducing issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Create new knowledgebase articles to capture new learning's for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

WHAT YOU'LL NEED TO WIN:

3+ years' experience working in Enterprise Technical support
Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Work experience in a Technical domain
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Logical approach to problem solving & Strong Troubleshooting experience
Willingness to work in a 24x7 environment. Flexible to work evening/night hours as per business needs.

Preferred Qualifications-

Experience in Virtualization & Cloud computing will be preferred
Certifications (VCP, MCSE, RHCE etc.)
Basic understanding of some of the following technologies:
Networking (Layer 2, Layer 3)
Storage (FC, ISCI, etc.)
Linux/Windows Server

Varite India Pvt. Ltd. recruiting Technical Support Engineer Experienced(2 to 3 Years) candidates candidates nearby Bangalore,.Varite India Pvt. Ltd. vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
Varite India Pvt. Ltd. Company recruits a lot of Experienced(2 to 3 Years) candidates candidates every year based on the skills. The candidates with BE/B.Tech, Any Post Graduate, Any Graduate are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Technical Support Engineer position in Varite India Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Varite India Pvt. Ltd. recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Varite India Pvt. Ltd. and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Varite India Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Varite India Pvt. Ltd. and near your city and get a secured career.

Chennai

Ahmedabad

Delhi

Mumbai

Hyderabad

Gurgaon

Kolkata

BPO / Customer care Jobs in Chennai

Delivery Jobs in Chennai

Instrument Controller Jobs in Chennai

Cleaner / Washer Jobs in Chennai

Brick Layer (Refractory) Jobs in Chennai