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2 to 4 Years 
Salary not disclosed Job Description:
· Part of a Technical Support Team, you
will be responsible for providing 24/7 Technical Support to customers and partners.
· Must be able to work independently and
offer the highest quality support for all technical issues related to Digital Certificates over Email, Live Chat & Phone.
·Manage support cases to ensure issues are
recorded, tracked, resolved, and follow ups are done in a timely manner;\
·Conduct root- cause analysis for
technical issues and find workarounds and solutions;
Skills:
·Candidate must possess strong troubleshooting & analytical skills.
·Knowledge on Networking, Web Servers, Web
Hosting, DNS and Cryptography is preferable.
·Experience or relevant knowledge on Linux
& Windows Servers is preferable.
'Certification in RHCE / MCSA / MCSE / Security+ is preferable'
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