Technical Support Engineer
Designation: Engineer
Qualification: Engineering Graduates / Arts & Science Graduates / Post-Graduates (No Backlogs)
Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.
Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills
Experience: 6 Months – 3 Years.
Requisites:
- Good at Customer Interaction and Listening Skills
- A Good Team Player
- Willing to take initiative to resolve issues.
- Prior experience with International Voice Customer support / Technical support would be an added advantage.
Job Responsibility:
- The person would be responsible for handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.
Work Time: US Time Zones (Night Shifts)