Technical Support Engineer

CSS Corp
Experience : 0 to 3 Years
Education : BE/B.Tech
Location : Chennai
Posted on 06 Nov 19
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Job DescriptionLast Date 05 Jan 20
Technical Support Engineer

Designation: Engineer

Experience: 0 – 3 Years (Including Freshers)

Qualification: Engineering Graduates / Arts & Science Graduates / Post-Graduates (No Backlogs)

Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.

Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills

Work Time: US Time Zones (Night Shifts)

Location: Chennai

Requisites:
  • Good at Customer Interaction and Listening Skills
  • A Good Team Player
  • Perform system and customer acceptance of customer’s software solutions
  • Willing to take initiative to resolve issues.
  • Prior experience with International Voice Customer support / Technical support would be an added advantage.

Job Responsibility:
  • The person would be responsible for handling customer calls and troubleshooting technical issues related to operating systems / Routers / Modems & ISP related issues.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
CSS Corp offers holistic IT and Tech Support services right from customer acquisition to contact center management to IT operations to Infrastructure Modernization. We help clients enhance customer engagements, increase predictability and maximize revenue across the value chain. As a best tech support service company, we are trying to break the stereotypes in services industry through focused adoption and implementation of digital that would help our clients build better customer intimacy and non-liner revenue models. We constantly work with our customers in TMT, Retail and CPG sectors to understand their emerging business problems and help them simplify their engagement models by embedding resilience into business processes.
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