Technical Support Engineer jobs in Chennai at IB services and Technologies

Dear Folks,
Greeting from IBST !
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs

Key Responsibilities

 Taking ownership of customer issues reported and seeing problems through to resolution

 Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Search and identify solutions to software and hardware issues

 Diagnose and troubleshoot technical issues, including account setup and network configuration

 Ask customers targeted questions to quickly understand the root of the problem

 Track computer system issues through to resolution, within agreed time limits

 They diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

 Refer to internal database or external resources to provide accurate tech solutions

 Follow up with clients to ensure their IT systems are fully functional after troubleshooting

 Document technical knowledge in the form of notes and manuals
Shift Timings & off- 5 day schedule with rotational shift and off.
Desired Candidates Profiles Any Graduate/Post Graduate tenured with Previous experience working in an English-speaking contact center handling Information Technology products or services for at least 6 or more months in the same role Other industry experience will be also be considered if you have stable work record with excellent industry knowledge and proven tech skills.

 Good understanding of computer systems, mobile devices and other tech products

 Ability to diagnose and troubleshoot basic technical issues

 Expert knowledge in Security solutions, computer hardware and networking

 Must have networking (hands on) experience, especially troubleshooting routers and home networks

 Must also be knowledgeable in Windows and Android, use and navigation.

 Excellent Windows, Mac & Linux troubleshooting ability with excellent navigation

 The ability to be a good listener, and to really understand a customer problem or question and help them solve it.

 Great Interpersonal skills as they will regularly be in contact with colleagues and/or customers.Ultimately, you will be a person our customers trust.

They will rely on you to provide timely and accurate solutions to their technical problems.Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

*IBST* is a global IT solutions, services and consulting company providing End to End Recruitment solutions, Business Intelligence, IT staffing, Training and Development. We provide a whole range of consulting services from planning, scoping, process re-engineering, customizing, implementation, data conversion, standard and customized training for these applications. We offer these services on an individual or project basis. Additionally, we provide managed services from our offshore facility in Visakhapatnam & Bangalore .