IB services and Technologies jobs - Technical Support Engineer

Technical Support Engineer

IB services and Technologies
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
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Posted: 1 Year ago
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Job Description

Dear Folks, 
Greeting from IBST !
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs
Key Responsibilities
 Taking ownership of customer issues reported and seeing problems through to resolution
 Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 Search and identify solutions to software and hardware issues
 Diagnose and troubleshoot technical issues, including account setup and network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Track computer system issues through to resolution, within agreed time limits
 They diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
 Refer to internal database or external resources to provide accurate tech solutions
 Follow up with clients to ensure their IT systems are fully functional after troubleshooting
 Document technical knowledge in the form of notes and manuals  
Shift Timings & off- 5 day schedule with rotational shift and off.
Desired Candidates Profiles Any Graduate/Post Graduate tenured with Previous experience working in an English-speaking contact center handling Information Technology products or services for at least 6 or more months in the same role Other industry experience will be also be considered if you have stable work record with excellent industry knowledge and proven tech skills.
 Good understanding of computer systems, mobile devices and other tech products
 Ability to diagnose and troubleshoot basic technical issues
 Expert knowledge in Security solutions, computer hardware and networking
 Must have networking (hands on) experience, especially troubleshooting routers and home networks
 Must also be knowledgeable in Windows and Android, use and navigation.
 Excellent Windows, Mac & Linux troubleshooting ability with excellent navigation
 The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
 Great Interpersonal skills as they will regularly be in contact with colleagues and/or customers.Ultimately, you will be a person our customers trust. 
They will rely on you to provide timely and accurate solutions to their technical problems.Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview

About Company

*IBST* is a global IT solutions, services and consulting company providing End to End Recruitment solutions, Business Intelligence, IT staffing, Training and Development. We provide a whole range of consulting services from planning, scoping, process re-engineering, customizing, implementation, data conversion, standard and customized training for these applications. We offer these services on an individual or project basis. Additionally, we provide managed services from our offshore facility in Visakhapatnam & Bangalore .
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IB services and Technologies recruiting Technical Support Engineer candidates nearby Chennai,.IB services and Technologies vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
IB services and Technologies Company recruits a lot of candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Chennai, can apply for Technical Support Engineer position in IB services and Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IB services and Technologies recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of IB services and Technologies and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of IB services and Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IB services and Technologies and near your city and get a secured career.