Labcon Scientific Instruments jobs - Technical Support Engineer

• Employment Type: Full Time

• Posting Location: Remote

• Experience: Freshers, 1-2  years

Role Scope: 

• The support Engineer profile gives you the opportunity to explore different companies across India and help them find solutions to their business cases. 
• The travel journey will always keep you engaged and motivated at work. Learning opportunities are limitless. 
• Support engineer profile is one of the best opportunities to master various skillsets and achieve your career goals.

Role & Responsibilities:

• Perform Installation, Movement, Addition, Change, and Removal of hardware and software products and components as directed.

• Customer Training: Instruct and train customers on usage and operation of installed Hardware and Software.

• Preventive Maintenance: Scheduling and Performing routine checks according to documented preventative maintenance procedures and refill consumables as directed.

• Incident Handling: Perform troubleshooting via a detailed analysis of Hardware and Software failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components, and configuration and installation of SW.

• Create daily work reports on maintenance activities on-site and online. Escalate technical issues as and when required. Proactively inform about potential problems and offer improvement suggestions to customers.

• Coordinate with office administrator in providing offers of spares and consumables to customers and follow up on the ordering process. 

• Build and maintain positive customer relationships.

• Maintain field parts inventory, testing devices, and tools. 

• Technical issues should be diverted through appropriate reporting authority and assist in the successful resolution of the problem and report on completion of the job. 

Required Skills/Experience:

• Degree / Diploma in Electrical or Electronics with an analytical bent of mind for servicing quality control and research equipment in laboratories in the oil sector

• Preference is 1 to 2 years of experience.  Fresher/s with exceptional qualities will also be considered.

• The job involves extensive traveling in an allotted area.

• Location/s of travel: South (Chennai/Bangalore),North (Delhi),and West (Mumbai)

• Excellent written and verbal communication skills

• Technical Support experience preferred

• Ability to communicate technical concepts clearly and effectively

• Analysis, troubleshooting, and problem-solving expertise

• Ability to effectively prioritize and escalate customer issues

• Ability to quickly and effectively understand and translate product and business requirements into technical solutions whilst adhering to the agreed specification

• To timely update the tasks per the severity levels

• Effective communication and interpersonal skills to be able to establish rapport with people at all levels

• The ability to work in teams as well as in independent

• Take a proactive approach to work without close supervision

• Should be patient, persistent, and attentive to details with a strong work ethic and Organizational Skills

• Positive attitude

• Sense of urgency and willingness to travel on short notice. 

We at Labcon are creating a workforce that is dedicated and committed to delivering the best experience to customers. Our salary is at par with industry standards and will increase if you show excellent growth in your role.