Key responsibilities:
1. Installs, modifies, and makes minor repairs to computer hardware and software systems.
2. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
3. Maintains system functionality by testing computer components.

Answering customer inquiries and listen to their problems/asks
Troubleshooting customer reported problems – Remote support and On-site support.
Identifying root causes for the problems and taking corrective and preventive steps.
Installation of OS and software.
Providing training to the customer on software and solutions.
Product demonstration to customers.
Generating problem reports, logging issues, escalation of critical issues.

Required Skills: