Technical Support Engineer jobs in Delhi at Site Learning India Pvt Ltd.

· Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.

· Maintain systems, install new equipment, and make modifications to company infrastructure as requested.

· Able to troubleshoot mobile devices (setup email and security tokens).

· Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Azure AD, MS Exchange, O365, MDM, SharePoint, Windows 10, Outlook, and other office apps.

· Evaluate client’s operational efficiency of different IT systems and recommend improvements.

· Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.

· Interact with company in house users using clear and concise communication to facilitate ticket status updates and product availabilities.

· Manage IT Inventory for the company with updated information all the time.

· Manage MS Exchange environments and Azure AD (e.g., add, delete, change) as needed and keep up to date.

· Manage company LAN/WAN and troubleshoot any related issues reported by users.

· Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall users.

· Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

IT and communication industry are rising at an exceptionally great pace. With the expansion of technologies, there are a shark needs of highly trained, experienced workforce to combat the need for advanced technologies and industries requirements. Sites Learning India knows the crucial significance of certified professionals for the industries which is why it is modelled on imparting excellent training to the seekers of learning! SLI aims to make professionals adapt to the landscape of highly challenging IT industry environment.