Technical Support Engineer jobs in Delhi at Wingify Software Pvt. Ltd.

Technical Support Engineer

Location : Delhi, India

Job Responsibilities :

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Create internal or external knowledgebase articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

Professional Competencies :

Prior experience of supporting enterprise customers.
Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
Outstanding communication, understanding and writing skills.
Good understanding of web applications, HTML, JavaScript, and CSS.
Ability to analyze logs to understand the issues, and have a thorough flair of learning new technologies.
Well organized with utmost care to details, along with good comprehending skills to address issues.
Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Desired Skills & Experience :

Bachelor’s degree, Computer Science related.
Minimum 2 years in customer support role.
Strong problem-solving skills.
Organized and reliable self-starter who can work independently.
Strong written and verbal skills.
Willing to work in rotating shifts.

At Wingify, we’re building SaaS (software as a service) products from India that are used by thousands of companies in more than 90 countries across the world. In our industry, we’re proudly outcompeting all our international counterparts to clock USD 20mn in annual revenue, bringing in more than a hundred crore of valuable foreign exchange into India every year.